"Quick Guide" for Ordering Office Supplies

Remanufactured Toner Cartridges are available from Empire Laser Process

Welcome to our Office Supplies Procurement Program. Developed between Colgate University and Staples Business Advantage (formerly Spectrum Office Products). It is intended to provide complete service and delivery of the University's office supply needs. All your office supplies can be ordered direct by fax or via the Internet from Staples Business Advantage and you'll receive next day, desk-top delivery!

Order on-line @ www.stapleslink.com

The Pre-printed Staples order form is available to download and print:

Effective Immediately!!

New Ordering Procedures from Staples

Ordering By Phone – Call (877) 285-8852 Best time to call: AM !! Best time to call: AM !!

1. Provide the Customer Service Rep our Colgate Account Number: 1004348
2. Provide your ship-to ID which will be your building name
3. Provide your full name: first and last, along with your department
4. Provide your phone number including the area code
5. Provide your Departmental Org or Fund number with Account : _ _ _ _ _ _ - _ _ _
6. Provide your Room Number and Floor if available
7. Provide Item #’s and Quantities (use the Staples Order form/catalog for best reference)
8. Customer Service Rep will give you a confirming order number to reference your order for any future questions you may have. Please make a note of it.
9. Note: For your copy paper orders, please place a separate order using budget center # 53150-299

Ordering By Fax – Fax # (877) 285-8850 Best time to fax: AM !! (877) 285-8850 Best time to fax: AM !! (877) 285-8850 Best time to fax: AM !!

1. Use Staples Office Supply Order Form showing our Colgate Account Number: 1004348
2. Provide your ship-to ID which will be your building name
3. Provide your full name: first and last along with your department
4. Provide your phone number including the area code
5. Provide your Departmental Org or Fund number with Account : _ _ _ _ _ _ - _ _ _
6. Provide your Room Number and Floor if available
7. Note: For your copy paper orders, please place a separate order using budget center # 53150-299

Ordering By E-Mail – E-Mail Address: sba.rochester@staples.com Best time to E-Mail:AM !! Best time to E-Mail:AM !!

1. Use the Staples Office Supply Form showing our Colgate Account Number: 1004348
2. Provide your ship-to ID which will be your building name
3. Provide your full name: first and last along with your department
4. Provide your phone number including the area code
5. Provide your Departmental Org or Fund number and Account : _ _ _ _ _ _ - _ _ _
6. Provide your Room Number and Floor if available
7. Note: For your copy paper orders, please place a separate order using budget center # 53150-299

Helpful Hints

• If you have any questions about your order, contact Staples Business Advantage at (877) 285-8852. Reference your telephone number from the upper right-hand corner of your order form.
• If you are in need of order forms or have any general questions about the new Direct-Order Program or are in need of a catalog, contact the Purchasing Department at ext. 7474 or e-mail to Purchasing.
• To return an item, simply follow the directions on the back of the packing slip that came with the item you wish to return. Return item can be given to the Staples driver. If you do not regularly see the Staples driver, contact the Purchasing Office at ext. 7474 or send e-mail to Purchasing. A credit will appear in your budget when return is processed.
• Remanufactured Toner Cartridges are available from Empire Laser Process

**This service is intended to provide office supplies only**
For equipment or furniture orders please contact the Purchasing Office at -7474 or e-mail us at Purchasing.

Last Update: 02 March, 2004
Questions to:Purchasing

Remanufacture of Laser Toner Cartridges

Purchasing has recently renegotiated with Empire Laser Process for the remanufacture of laser printer toner cartridges. A blanket purchase order has been established to make the program simple and cost effective. Please follow these procedures to place an order;

• Call Empire Laser Process with your request @ 800-616-6323. (E-mail: elaser@broadviewnet.net or fax (315) 453-7938)

• Provide your model laser printer or fax machine, name, department and location.

• Empire Laser will deliver directly to departments on Tuesday and Thursday of each week. Please have your used cartridge available for return.

• When delivered, sign and code the delivery slip provided by the Empire Laser representative. The charge will be paid directly and appear in your budget.

Remanufactured Toner Cartridge pricing is located below. If your cartridge is not listed call Empire Laser for pricing.

If a new cartridge is needed, orders should be placed with Staples Business Advantage to take advantage of contracted pricing. If you have any questions about the program, contact Purchasing @ 7474.

Remanufactured Toner Cartridge Pricing

Colgate University

Each cartridge carries a 100% satisfaction guarantee.
If not satisfied, Empire Laser Process will replace the cartridge or issue a credit.

Last Update: 02 March, 2004
Questions to:Purchasing